FAQs for Clients

 

BASIC INFO.

What makes Miles of Smiles Photography unique?
Miles of Smiles Photography is a full service Fine Art Portrait Studio and business.  Sarah strives to give a uniquely custom portrait experience to every client and family that she serves.  From the props we purchase and use... to the newborn posing and education Sarah specializes in... to capturing your baby and family interacting together... to the personalized design service done with every product we create.  Your session, experience, and the ART that you walk away with truly is all about YOU. 

Click here to read about some of our latest clients' experience with Miles of Smiles Photography.

How does the process work?
Most information (policies, procedures, etc.) is covered in our Client Paperwork that Sarah emails her clients prior to a session. Please be sure to read that information carefully and in its entirety, and keep a copy of it for your records, as it is very helpful in understanding our policies and how the process works.

What is your Pricing?
Please visit our "Investment" page for a quick overview, and Contact Us and Sarah will get back to you with options and detailed pricing. 


How and when do I set up a photo session?
Schedule EARLY!  Our schedule normally *fills* 3-4 months in advance, so it is best to plan ahead and schedule early to reserve your spot on our calendar.  Most moms-to-be schedule their newborn session early in their second trimester.  Contact us to set up your appointment.

A NOTE ABOUT SCHEDULING: Our Fall (September - November) schedule is usually completely FULL by July 1st every year.  We announce our Fall Mini-Session specials in late Spring each year and those fill VERY quickly.  Contact Sarah to be added to our Newsletter group to be the first to know!  All fall sessions should be booked by July 1st.  In order to get any images/prints/products back by Christmas time, sessions MUST take place by November 1st.  

What do you specialize in?
Miles of Smiles Photography specializes in Newborn, Baby's 1st Year, Cake Smash, and Family photography.  We have a very popular Baby's 1st Year Plan (newborn, sitter, and 1 year sessions).  Click here for Baby's 1st Year Plan infoSarah also specializes in creating custom artwork for her clients' homes.  For a great article from Heidi Hope Photography on why to invest in custom artwork for your home (and not just digital images that sit on a CD), click hereAlso - see our Investment page for more info.

Newborn Sessions: 
Newborn sessions most often take place when baby is between 7-21 days old.  This is the peak time to capture those sleepy, curly newborn poses and details.  However, if you missed that window, it is not too late.  (Contact Sarah for details.)  Sarah will email you with very important and helpful preparation tips and what to wear details before your session.  Visit our Gallery to see our newborn and maternity images.  If you see any images, colors, props, etc. that you love, please be sure to note them on your paperwork.

Maternity Sessions:
Maternity sessions are usually done between 30-34 weeks.  Click here for our Maternity Gallery.

Where is your Studio Located?
Our studio is located just 5 minutes south of downtown Austin, Texas, and it is filled to the brim with AMAZING props, headbands, hats, outfits, buckets, bowls, and backdrops for clients to use.  Tour it here.

 

Do you do Newborn Sessions in client homes?
No.  Our Studio is filled with adorable props for client use, and our lighting is perfect there.  (Click here for a tour of our Studio.)  We have created the perfect space for our sessions, and one that is incredibly comfortable and relaxing for our clients.  


What products do you offer your clients?
We offer our clients THE best products on the market.  This means they are built incredibly well, the best of the best, and they are LASTING products.  Click here for our Product Guide and to learn about our beautiful prints, products, boutique frames, our stunning Canvas Gallery Wraps (a client favorite!), and more. We feel that the true value in custom photography is about so much more than handing over images sitting on a CD. So much lasting value is found in the artwork we create for your family from your session images that you get to enjoy for years and generations to come. Seeing and enjoying those images in your home is worth every penny.

What should I bring to my In-Person Ordering Appointment?
Be sure to review the Ordering Appointment Preparation info. Sarah emails you with prior to the Appointment, and if you plan to purchase a Wall Collection, be sure to measure your walls beforehand and bring that info. with you.  

Do you keep my images?  What do I do with my digital files for safe keeping after session? 
We only keep images that clients purchase*Any non-purchased images will be removed from our system after the Order is submitted, so please be sure to purchase the images you really want with your original order.  As soon as you receive your digital images (if you purchased those) from us, BACK THEM UP!!  And then back them up AGAIN.  Make a copy and put it in your fire proof safe.  You can never have too many backups for safekeeping. 

 

What is your Client Loyalty & Referral Program?
We love our clients and enjoy providing them with exceptional service year after year as their families grow.  Our Client Loyalty & Referral Program was created to reward clients for their repeated business and for their word of mouth referrals.  They receive rewards to use on their next session, and get even more rewards and freebies for referring their friends to us!

Backdrop Options: 
Please visit our Gallery page here to see our most recent backdrops. If you are planning a Studio session and see any backdrops that you love, or if you have a special theme in mind (ex: superheroes, holiday, etc.) please be sure to note those in your client paperwork so we can set up accordingly.

Do you offer Gift Certificates?
Gift Certificates are available in any amount over $250.  These make the perfect baby shower gifts, the perfect anniversary or Mother's Day gift, or a "just because" gift.  Contact us to arrange a gift certificate for your loved one.

 

LIKE WHAT YOU SEE?
Word of mouth referrals are truly the biggest compliment. If you love the photos and experience that you walked away with, Sarah would be incredibly grateful if you would mention her web site or Facebook page when you post your photographs. Please reference them just as they are listed below. Thanks for your business!  We have a "Client Loyalty and Referral Program," so you get rewards for referring others our way!

Website: www.milesofsmilesphotography.com
Facebook: Miles of Smiles Photography by Sarah

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